使用條款

使用條款

1. 你的協議

1.1 myFamiGo平台www.myfamigo.com及/或myFamiGo應用程式(合稱「myFamiGo平台」)由香港註冊成立公司Myfamigo Group Limited營運。使用myFamiGo平台與及由Myfamigo Group Limited及其指定關聯公司(合稱「myFamiGo」)或第三方營運者(「營運者」)透過myFamiGo平台所提供的服務(「服務」)前請先細閱條款(「本《使用條款》」)。此條款中使用的「你」及「你的」包括(1)任何進入myFamiGo平台的人及(2)任何透過你購買服務的人。

2.《使用條款》變更

2.1 myFamiGo修訂

2.1.1 myFamiGo按本公司的絕對酌情權可隨時及不定時修改或更新本《使用條款》,且無須提前通知。你應定期查閱最新版本的《使用條款》所述之約束。如果myFamiGo修改或更新本《使用條款》,myFamiGo會將變更或修正的內容張貼在此網頁上,並在此網頁的最下方指出本《使用條款》最近一次修訂的日期。

2.1.2 若你於該等更改後繼續使用myFamiGo平台,將意味閣下同意並接納經修訂的《使用條款》。假若你不同意本《使用條款》的任何修訂,請立即停止使用或存取myFamiGo平台及服務。你有責任定期查閱myFamiGo平台,以審查及確認本《使用條款》之任何變更。

2.1.3 此外,在使用服務時,你應接受任何不定時更新的所有與服務相關的額外條款約束,以及myFamiGo不時採納的隱私政策(下稱《隱私保護政策》)。本公司在此明示,所有此等條款被提及時,均被納入本《使用條款》。

3. 登入及使用服務

3.1 內容擁有權

3.1.1 myFamiGo平台、網域名稱( www.myfamigo.com )、子網域、技術功能、資料內容及應用服務(包括但不限於行動應用服務)或與此相關由myFamiGo定期提供的服務,一律由myFamiGo所擁有和經營。

3.2 存取服務之權責

3.2.1 在本《使用條款》的規範下,myFamiGo可自行或代表其他營運業者提供服務,此等服務在myFamiGo平台上有更完整的說明。你在myFamiGo平台上選取的服務只限你個人使用,不得供給任何第三方使用或獲取任何利益。「服務」一詞包括但不限於使用myFamiGo平台,與及使用myFamiGo自行或代表其他業者在myFamiGo平台上提供的任何服務。myFamiGo有權不定期更改、暫停或終止任何服務,包括任何技術功能、資料存庫或內容訊息。myFamiGo亦有權對個別服務加上規範、修訂條款,或限制你存取某部分或全部的服務,而無需提前通知。

3.2.2 myFamiGo不保證其服務能時刻運作或不受外在因素影響。myFamiGo將不會對你於任何時間就無法運作之服務負責。你有責任作出所有必要的安排以存取服務,及確保透過網路連線而存取服務的所有人都了解本《使用條款》和其他與服務有關可適用條款與細則。

3.2.3 當你連結到myFamiGo平台,myFamiGo有絕對酌情權決定撤消你在任何時候連結到myFamiGo平台的權利。myFamiGo亦有權要求你必須先獲得書面許可後,才能連結到myFamiGo平台。

4. myFamiGo平台與內容

4.1 內容的使用

4.1.1 myFamiGo平台採用或呈現的所有資料,包括但不限於文字、數據、圖像、文章、照片、影像、插圖、影片、聲效及其他素材及資料(下統稱為「內容」),皆受著作權及/或知識產權的保護。myFamiGo平台所有內容一律只限你個人且非商業性使用的服務,並必須根據本《使用條款》之規範使用。

4.1.2 當myFamiGo同意授權你存取myFamiGo平台及/或內容,此等授權該為非專屬、不得轉移,並只限根據本《使用條款》之規範而執行相關存取。myFamiGo有絕對酌情權可隨時修訂、移除或變更myFamiGo平台部分或所有內容的呈現、本質或功能性,而無須提前通知。

4.1.3 你必須遵守myFamiGo平台及透過myFamiGo平台存取的內容所包含的所有著作權公告、商標規範、相關資訊權限,且在未獲得個別持有人的事先書面同意前,你不得以違反第三方權利的方式,以任何理由或目的使用、複製、重製、修改、翻譯、刊載、傳播、傳輸、發放、執行、上載、呈現、授權、出售或以其他方式利用myFamiGo平台、myFamiGo平台內容、第三方提交之資料,或其他非你所擁有的專屬權利。

4.2 myFamiGo對myFamiGo平台及內容之權責

4.2.1 myFamiGo無法保證你在使用myFamiGo平台的過程中,可能與你互動的任何其他使用者為何人。myFamiGo亦無法保證其他使用者或其他業者可能提供的任何內容、資料或資訊是否真實且正確。你須對使用myFamiGo平台存取任何內容自行承擔風險,且若任何人因你的使用而產生任何損害或損失,皆必須由你個人單獨承擔責任。

4.2.2 myFamiGo在任何情況下皆無須對任何內容負責,包括但不限於內容的錯誤或疏漏,或因使用、公佈、使用電子郵件傳送、存取、傳輸myFamiGo平台及myFamiGo平台的任何內容而產生的任何損害或損失。

4.3 排列次序

4.3.1 myFamiGo提供排列及篩選設定,讓搜尋結果符合你的偏好,準則包括供應情況、價格建議、服務受歡迎程度、服務評價或其他準則。myFamiGo持續改良myFamiGo平台,以求為你提供最愛體驗,並或會不時測試不同的預設排列次序演算法。

5. 知識財產權利

5.1 知識財產

5.1.1 與myFamiGo平台有關的所有知識產權皆屬於myFamiGo,或已授權予myFamiGo用於myFamiGo平台。根據可適用的著作權法、國際公約及其他相關的知識產權法律,myFamiGo平台、服務及內容為集體作品及/或編輯內容,應受著作權及其他知識產權法所保護。你承諾:(a)你不得對myFamiGo平台之任何內容、軟體、資料或服務進行全部或部分修正、刊載、傳輸、參與轉移或出售、重製、以之為基礎創造衍生作品、發放、執行、呈現或以任何方式利用。(b)你僅限為個人且非商業性質之用途而下載或複製內容 (以及呈現於myFamiGo平台或與服務相關的其他項目),並確保你已遵守此等內容所含的所有著作權及其他條款公告。(c)你不得以任何形式儲存相當大部分的任何內容。除個人非商業性質之用途外,在未獲得myFamiGo或著作權公告中所指明的著作權持有人之事前書面允許前,本公司明確地禁止你複製或儲存任何內容。

6. 使用者提交之資料

6.1 上載資料

6.1.1 在存取myFamiGo平台或使用服務時,你提供的資訊可能會被myFamiGo及/或與服務相關其他業者採用,而myFamiGo平台的其他使用者將可能看到這些資訊。當你將資訊或內容張貼於myFamiGo平台,或以其他方式將內容、資料或資訊(下統稱「使用者提交之資料」)提供給myFamiGo及/或與服務相關的其他業者時,即表示:(a)你授權myFamiGo及其他業者在提供服務及經營myFamiGo平台和myFamiGo的業務時,使用部份或全部此等使用者提交之資料(包括此等資料的所有相關知識產權),包括但不限於使用任何媒體形式及透過任何媒體管道推廣和重新分配部分或所有服務(及衍生的作品),前述之授權為非專屬、可用於全球、免權利費、永久、不得撤銷、可轉授權且可移轉之權利;(b)你同意並授權myFamiGo根據不定時生效的《隱私保護政策》來使用你的個人資料;(c)你也在此授權myFamiGo平台的每個使用者透過myFamiGo平台的功能,在本《使用條款》允許的範圍內,在myFamiGo平台上存取你的使用者提交之資料,並使用、修正、重製、發放、編製衍生作品、呈現和執行此等使用者提交之資料,前述之授權為非專屬之權利;(d)你在此確認且同意,myFamiGo有權重新編排、修正、創造衍生作品、摘錄和翻譯你的任何使用者提交之資料。為釐清疑義,除非另有書面議定,前述授予myFamiGo之權利不會影響你對使用者提交之資料的所有權,或授權他人使用此等資料的權利;以及(e)你僅此聲明及保證你提交的用戶內容(包括、但不限於:文字、圖像及相片)沒有違反或損害任何現行法律、規章或第三方權益;以及(f)你必須獨自負責在myFamiGo平台上公開張貼或透過myFamiGo平台私下傳輸的所有使用者提交之資料,myFamiGo不對任何內容的錯誤或疏漏負上任何責任。

7. 使用者的聲明、保證及承諾

7.1 使用myFamiGo平台及服務

7.1.1 你向myFamiGo聲明、保證及承諾不會以下述方式向第三方提供任何使用者的資料,或以此等方式使用myFamiGo平台或服務:(a)侵害或違反任何第三方的智慧財產權或專屬權、公開權或隱私權或其他權利;(b)違反任何規章法令;(c)有害、欺詐、虛假、威脅、濫用、騷擾、侵害、誹謗、下流、淫穢、猥褻,或其他令人難以接受的方式;(d)未獲得myFamiGo的事前以書面同意而參與商業性活動及/或銷售,例如競賽、博奕、以物易物、廣告或層壓式推銷;(e)誹謗或假冒任何人或法律實體,包括但不限於myFamiGo的任何員工或代表人;或(f)包含病毒程式、特洛伊木馬程式、蠕蟲程式、定時炸彈程式,或其他有害的電腦程式碼、檔案或程式。

7.2 移除使用者提交之資料

7.2.1 myFamiGo有權基於任何理由(包括但不限於收到第三方或主管機關有關此等使用者提交之資料的主張或指控,或myFamiGo懷疑你可能已違反任何先前的聲明、保證或承諾)或不具任何理由,隨時將任何使用者提交之資料從myFamiGo平台移除。

7.3 使用者提交資料之責任

7.3.1 你必須獨自對由你所上載、張貼、使用電子郵件傳送、傳輸,或以其他方式發放,或連接與myFamiGo平台有關的所有使用者提交之資料負上全部責任。

7.3.2 你在此聲明且同意,你須獨自為所提交的個人使用者資料張貼或刊載於myFamiGo平台負責。你且向myFamiGo聲明、保證及承諾:(a)你擁有或具有確實的權利、授權、同意、豁免及/或允許,可使用並授權myFamiGo使用任何使用者提交之資料的所有著作權、商標或其他專屬或智識產權,因此myFamiGo平台及本《使用條款》可納入和使用此等資料;以及(b)使用者提交之資料以及你張貼、上載、刊載、提交或傳輸此等資料,或myFamiGo在myFamiGo平台上或透過myFamiGo平台提供的服務來使用此等資料(或其任何部分),均未侵犯、盜用或違反任何第三方的專利、著作權、商標、商業機密、道德權利、其他專屬知識產權,或者其他公開權或隱私權,且未違反任何可適用的法令規章。

7.3.3 你必須對使用myFamiGo平台及/或服務的所有相關活動負上全部責任。你且進一步向客戶聲明、保證及承諾,你不應:(a)從事任何詐欺、濫用或其他不合法的活動,若你從事此等活動,我們可能終止你存取或使用myFamiGo平台及/或服務的權利;或(b)出售或轉售從myFamiGo平台或移動應用程序或通過myFamiGo平台獲得的任何產品、服務或預訂; (c)將myFamiGo平台或移動應用程序用於商業或競爭活動或目的,或用於進行投機,虛假或欺詐性預訂或預期需求的任何預訂; 或(d)張貼或傳輸,或利用他人張貼或傳輸特別設計或故意的任何通訊或誘導內容;為取得myFamiGo平台其他使用者的密碼、帳戶或私人資料,或(e)違反任何電腦網路的安全規定、破解密碼或安全加密碼、移轉或儲存不合法的資料(包括可能被視為具有威脅性或猥褻的資料),或從事任何被明白禁止的違法活動;(f)在myFamiGo平台上執行郵件群組(mail list)、列表伺服(listserv)或任何其他形式的自動回覆程式或垃圾郵件,或在你未登入myFamiGo平台的狀態下執行或啟動任何流程,或以其他方式干擾myFamiGo平台基礎設備的適當運作,或對myFamiGo平台基建加諸不合理的負擔;或(g)使用手動或自動的軟體、裝置或其他流程,對myFamiGo平台的任何網頁進行「爬梳」(crawl)、「抓取」(scrape)或「使用搜尋引擎蜘蛛」(spider);以及(h)對myFamiGo平台的原始碼進行反譯、反向工程,或以其他方式試圖取得myFamiGo平台的原始碼。

7.3.4 你將自行負責保存、記錄,及申報任何你透過myFamiGo平台及/或服務所提供的活動之相關稅項、責任及政府所需徵收之費用。

8. 註冊帳戶與安全保障

8.1 開設myFamiGo帳戶

8.1.1 在使用服務的過程中,你可能需應要求在開設並維持一個myFamiGo帳戶(下稱「myFamiGo帳戶」)。

8.2 提供個人資料

8.2.1 基於部份服務的使用條款,你可能需應要求在本myFamiGo上登記及設定密碼和用戶名稱(myFamiGo用戶ID)。如果你透過第三方網站或服務登入,myFamiGo將可能要求你的myFamiGo用戶ID與你於第三方網站或服務的用戶名稱一致。

8.2.2 你必須向myFamiGo提供準確、完全及最新的用戶資料。若未有如實提供將被視作違反此使用條款,而有可能被即時終止使用myFamiGo帳戶的權利。

8.2.3 你聲明,你絕不應該:(a)選擇或使用其他人的myFamiGo用戶ID以圖模仿該人;或(b)未經授權下使用非他人之myFamiGo用戶ID。

8.2.4 myFamiGo保留拒絕註冊或取消myFamiGo帳戶的絕對酌情權。

9. 評價 – 進一步對應 – 使用用戶內容之權利

9.1 為完成訂單,你同意接收預訂確認通知(電子郵件及/或應用程式通知),以及在完成活動訂單後將會收到邀請填寫活動評論的電子郵件或應用程式通知。你可自由決定是否填寫。確認訂單通知及活動評論邀請皆是預訂流程的一部份,它們並不屬於廣告通訊或市場推廣的一部份。已完成的用戶活動評論會在72小時內上傳至myFamiGo平台上的相關活動頁面,以告知(未來)用戶你對於此活動的服務(水準)和品質的意見。完成評論後,你的帳戶將有機會獲得myFamiGo積分,相關積分可於在符合條款與細則的情況下,用於下一次活動預訂。無論你成功預訂一次或多次的活動,每個帳戶只能在同一個月內行一次評論。如任何賬戶被發現濫用積分,myFamiGo可直接從myFamiGo帳戶扣減積分而無需事先通知。

9.2 透過公佈評論,表明你授予myFamiGo對所有用戶內容完整、永久、免費、可轉讓及不可撤銷的權利。myFamiGo有絕對酌情權自行決定對相關內容進行編輯、調整、拒絕採用或刪除的權利。

9.3 你確認將遵守用戶評論規範,並聲明、保證:

9.3.1 你擁有及有權控制所公佈或發放的用戶內容,或你具有透過平台公佈或發放用戶內容的合法權利;

9.3.2 該內容準確並無誤導性;及

9.3.3 對該內容的使用、公佈或其他傳播行為沒有違反使用條款或任何相應法律及規例,且不會違反任何個人或機構的權利,及不會對其造成任何傷害。

9.4 評論不可含有淫褻、粗言穢語、不莊重內容、威脅及辱罵、鼓吹違法行為內容,亦不可含有其他人的個人資料如名字,電話號碼或電子郵箱,及不相關內容如推廣訊息、邀請及獎賞資料。此外,評論不可含有誹謗、侵犯性,或違反其他的法律權利的內容。

9.5 你且授予myFamiGo向侵犯你或myFamiGo的權利及違反使用條款的人或機構保持法律追訴權利。你並同意獨自對所提供的用戶內容負上全責。

9.6 由用戶所提交的內容將被視為非機密資訊,myFamiGo亦沒有責任視之為專屬資料。除了以上所述,myFamiGo則保留權利可適當使用該內容,包括及不限於,删除、編輯、更改、不接受,或拒絕公佈。對你提交的內容,myFamiGo無需向你支付任何費用,亦無需為你提供編輯、刪除或更改已公佈的內容的機會。myFamiGo沒有責任授予你該內容的署名權,也沒有責任執行第三方的署名權。請參考平台上的使用條款以了解更多。

10. 訂單確認、票券、憑證、費用及付款

10.1 訂單確認

10.1.1 部分指定活動或服務接受即時確認。除此類活動或服務外,任何在myFamiGo平台所述的確認時間僅供參考。實際所需的確認時間,會因應情況而有所調整。

10.2 購買及使用憑證

10.2.1 透過myFamiGo平台,你可訂購由目的地供應商所提供的服務的電子憑證(下稱「憑證」)。在相關供應商的條款限制下,你將收到一封確認你訂單的電子郵件,其中包含憑證的確認號碼(下稱「確認號碼」),以及可列印的版本。

10.2.2 使用你的憑證時,你須準時到達相關供應商指定的集合地點,且提供該供應商要求的文件及/或資料,例如你的預訂確認號碼及/或列印的憑證。若你無法準時出現,或未能提供必要的文件或資料,你將不會享受該服務或退款。

10.2.3 供應商可能要求你提供載有你照片的身份文件,才准許你使用憑證。若你遺失憑證、或憑證被破壞、遭偷竊,myFamiGo或供應商均無需負上責任。此外,若法律禁止提供相關服務,憑證將失效。若你試圖以不合法的形式兌換憑證(比方說你欲參加品酒活動,但未達能使用該服務的規定年齡),相關供應商將可拒絕接受你的憑證,且無需安排退款。

10.3 憑證之《使用條款》

10.3.1 每項憑證的《使用條款》可能因不同供應商而異,當你於myFamiGo平台進行訂購時,將被告知適用於憑證的任何限制(包括但不限於最低年齡要求)。

10.3.2 憑證是一次項目(下稱「項目」)的入場券;憑證上會載明可使用的期限。除非憑證上另有明白規定,否則若你未能在憑證上載明的期限內使用憑證,將不獲退款。

10.4 取消憑證

10.4.1 你可在訂購時在myFamiGo平台上載明的取消期限內,聯絡myFamiGo的顧客服務,取消你的憑證。取消的聯絡窗口因個案而異。在成功取消使用憑證且收到必要的通知後,金額將會全數退款至你用來訂購該憑證的信用卡。

10.4.2 提供服務該項目的是供應商,而非myFamiGo,因此該項目的供應商應獨自接受或拒絕你訂購的任何憑證,並負責提供所有相關的服務。

10.4.3 若你對該項憑證的服務有任何疑問或投訴,請向相關供應商查詢。所有憑證已支付的費用均不可退款,除非本《使用條款》明確規定。憑證是以訂購當日在myFamiGo平台上載明的貨幣來報價。

10.4.4 若你所訂購的項目被相關供應商取消,myFamiGo會盡快以合理的方法通知你,並會將金額全數退款到你用來訂購該憑證的信用卡。

10.5 要求協助

10.5.1 若你試圖根據本《使用條款》及適用於該憑證的相關使用條款來兌換使用憑證,但你無法成功使用(因為供應商的錯誤或其他原因),請透過電子郵箱info@myfamigo.com聯絡myFamiGo,myFamiGo將嘗試接觸並與供應商聯繫以尋求協商

10.6 額外收費

10.6.1 myFamiGo保留權利以為所提供的任何服務向你提出付款要求或收費。你應依照myFamiGo平台的說明,支付你選擇的服務所需的所有適用的費用。

10.7 收費更改

10.7.1 myFamiGo保留隨時變更價格及收費的權利,變更的內容可能透過電子郵件或張貼在myFamiGo平台,若你於該等變更的通知發出後使用,或繼續使用該服務,意味閣下同意並接納變更後的價格及收。

10.8 myFamiGo的權利及義務

10.8.1 myFamiGo保留絕對酌情權以拒絕或取消任何可能違反此條款的服務訂單或訂購。

10.8.2 myFamiGo致力提供或向供應商爭取以市場上的最優價值提供服務。你確認了解及認同任何於使用個別服務時所產生的稅項或額外費用,皆明確地排除在最優價格計算之外。

10.8.3 儘管供應商被要求向myFamiGo平台上之服務提供準確及最新的價格,myFamiGo無法保證所提供的服務於任何時候皆準確無誤。

10.9 以上條款及細則及退款政策適用於全球的myFamiGo用戶。

11. 折扣

11.1 myFamiGo優惠碼

11.1.1 myFamiGo優惠碼屬一次使用的優惠碼,透過電子郵件發送給你或直接輸入到myFamiGo帳戶中,可以被用作將來於myFamiGo平台預訂時的預訂扣優惠。特此說明,如果優惠碼已於myFamiGo預訂時使用,即使用戶申請退款或其他任何情況,已使用的優惠碼將無法退還或退款。

11.1.2 myFamiGo積分可以透過以下方式獲取:(a)依照第11項所闡述,你可能通過邀請計劃收到myFamiGo優惠碼;或(b)你或會經myFamiGo自行酌情決定以不同原因授予myFamiGo優惠碼。

11.2 濫用扣折

11.2.1 如於任何情況下,myFamiGo發現myFamiGo積分或myFamiGo優惠碼以欺詐的手法被獲取,或以不如myFamiGo所願,以違反此使用條款的方式獲取,myFamiGo保留以下權利:(a)即時終止你的myFamiGo帳戶;或(b)取消所有先前所獲得myFamiGo積分或myFamiGo優惠碼;或(c)拒絕為你提供服務;或(d)myFamiGo具有單獨絕對的酌情權透過任何合理的方式處理。

12. 邀請優惠計劃

12.1 計劃

12.1.1 myFamiGo可在其部分網站上,提供會員取得優惠或折扣的機會,當會員邀請其友人成為myFamiGo網站的會員,且此等友人透過myFamiGo授權的邀請管道發送會員資格申請(例如透過myFamiGo平台、Facebook, Instagram或myFamiGo支援的其他社群媒體管道),會員便取得邀請優惠。

12.2 條款

12.2.1 你只能透過myFamiGo授權的會員邀請機制來取得邀請優惠,在myFamiGo授權的管道以外所做的邀請不會產生任何邀請優惠。你了解到邀請優惠是無法移轉、無法拍賣、以物易物或出售,亦無法與其他會員共用。

12.2.2 當你的友人因為你的邀請,透過myFamiGo授權的管道在myFamiGo網站上完成第一次有效預訂,你才能獲得邀請優惠。若你的友人未遵守邀請電子郵件或其他有效邀請機制中的指示,接受此等邀請,你將無法收到邀請優惠,且對於你的友人未遵守指示,myFamiGo對你不需負任何責任。

12.2.3 你同意持有數個myFamiGo帳戶是違反本《使用條款》的行為,且發送邀請函至其他電子郵件信箱或帳戶,或以其他方式試圖規避myFamiGo的邀請優惠方案系統,可能導致你喪失會員資格與你的帳戶中所有邀請優惠,且此等取消不影響myFamiGo的其他權利或補救方法。

12.2.4 你不得自行對我們的邀請優惠計劃進行宣傳行為。你不得代表myFamiGo從事任何宣傳、行銷或其他廣告活動,包括使用myFamiGo的任何商標。

12.2.5 若我們懷疑被邀請人或邀請優惠是以詐欺、違反本《使用條款》、或非myFamiGo同意的其他方式取得,myFamiGo有權取消會員取得的被邀請人及邀請優惠。

12.2.6 在其中一位符合資格的被邀請人首次透過myFamiGo平台成功預訂活動後,myFamiGo將於約24小時內發送邀請優惠至你的帳戶。

12.2.7 根據每位用戶的使用行為,myFamiGo保留修改myFamiGo邀請好友計劃優惠內容的權利。

12.2.8 在不違反法律的情況下,邀請優惠計劃是有效的。myFamiGo有權隨時修正或終止邀請優惠計劃。若累積及/或使用邀請優惠會產生任何稅賦責任,參與者必須自行履行此等責任。你了解到,你的帳戶可能無法正確顯示實際已取得的邀請優惠,myFamiGo對於你帳戶中出現的任何錯誤不需負任何責任。

13. 隱私保護政策

13.1 隱私保護政策

13.1.1 關於myFamiGo使用你個人資料的相關政策,請閱讀本公司現行有效的《隱私保護政策》,此等政策已納入本《使用條款》。當你接受本《使用條款》,即表示你同意《隱私保護政策》,且同意受此等政策所約束。

14. 保障

14.1 myFamiGo保障條款

14.1.1 對於你因你本人或使用你的myFamiGo使用者身份的任何第三方存取myFamiGo平台或使用myFamiGo平台、違反本《使用條款》、侵犯智慧財產權或任何人、團體之權利,而造成任何第三方提出的主張或要求,你應保障myFamiGo、myFamiGo的控股公司、子公司、關係企業、高階主管、董事及員工不受任何損害(包括但不限於所有損失、責任、和解、成本及律師費),如有損害,應給予賠償。

14.1.2 myFamiGo介入 如需要,本公司得參與對任何主張或法律行動的辯護,以及任何和解協商過程。未獲得本公司事前書面許可,你不得做出任何可能不利於本公司權利或義務的和解。本公司有權自行出資,單獨對任何主張或法律行動採取辯護和控制。

15. 免責聲明與責任限制

15.1 關係

15.1.1 關於存取和使用myFamiGo平台及內容,myFamiGo與你無特殊關係,且對你無受託人責任。你在此承認myFamiGo未控制且無責任對以下事項採取任何行動:(a)哪些使用者可存取myFamiGo平台;(b)你透過myFamiGo平台存取哪些內容;(c)內容對你有何影響;(d)你如何解釋或使用內容;(e)你因為暴露於內容而可能採取的行動。

15.2 服務與說明

15.2.1 你承認且同意myFamiGo平台服務可能由其他業者或第三方提供,且其包括建議或推薦內容可能是由其他業者或myFamiGo平台的使用者提供。關於服務說明是否正確,或透過myFamiGo平台提供或購買的服務之建議或推薦是否適當,myFamiGo不提供任何聲明或保證。

15.3 責任免除

15.3.1 myFamiGo平台、myFamiGo的控股公司、子公司、關係企業、高階主管、董事及/或員工在任何情況下,皆不需對以下情況造成的任何獲利損失或任何間接、必然、特殊、附帶或懲罰性的損害負責:(a)myFamiGo平台;(b)本《使用條款》;(c)你或第三方違反本《使用條款》;(d)使用者之間任何實際或意圖的通訊或交易,即使我們已被告知有此等損害的可能性。

15.3.2 不論損害是否由以下原因造成,前述之限制及排除規定均適用:(a)違反合約;(b)違反保證;(c)嚴格責任;(d)侵權;(e)疏忽;或(f)任何其他法律行動的原因,在適用法律允許的最大範圍內皆有效。

15.3.3 透過myFamiGo平台取得的所有內容、軟體、功能、以及資訊,皆以其「原貌」提供。在適用法律允許的最大範圍內,本公司不會明示或暗示任何形式之聲明或保證,包括但不限於myFamiGo平台上的內容、軟體、透過myFamiGo平台存取的資料、資訊、功能、產品、服務或對第三方的超連結,或對於違反安全行為透過myFamiGo平台傳輸敏感資訊,或未侵權、可操作性、適用於特定目的或正確性,本公司未保證myFamiGo平台所包含的功能或任何資料或內容不會被中斷或無錯誤。

15.3.4 你承認且同意任何來往myFamiGo平台的傳輸內容並非機密性,且你的通訊內容可被他人閱讀或截取。你進一步承認且同意,你與我們的通訊內容,以及在myFamiGo平台上張貼的資訊,包括旅遊行程及/或活動,除了本《使用條款》所規定者外,你與本公司之間未建立任何機密、信託、暗示的合約或其他關係。

15.3.5 你承認且同意,你不會要求本公司或設法讓本公司對任何其他業者或第三方提供的內容負責,而且你進一步承認且同意,本公司非其他業者或第三方提供服務之相關交易的當事人。對於myFamiGo平台上任何交易、旅遊行程及/或活動的安全性,以及其他業者或第三方提供的任何列表或其他內容之真實性或正確性,本公司無任何控制權,且未提供任何保證。

15.4 補救

15.4.1 如果你對myFamiGo平台不滿意、不同意本《使用條款》的任何部分,或者對本公司或myFamiGo平台的其他使用者有其他與本《使用條款》或myFamiGo平台有關的爭議或主張,唯一補救方法即為停止使用myFamiGo平台。

15.4.2 在任何情況下,且在適用法律允許的最大範圍內,本公司或myFamiGo任何會員就myFamiGo平台所產生的相關事宜,對你或第三方的責任僅限於下述兩種金額之較大者:(a) 在造成責任的法律行動前十二個月您支付給我們的費用金額;或(b)對於所有主張累計最多500.00元港幣。

16. 與第三方的互動

16.1 第三方網站連結

16.1.1 myFamiGo平台可能包含某些非myFamiGo擁有或控制的第三方網站或服務(下稱「第三方網站」)之連結,即使myFamiGo平台上有前往第三方網站的連結,並不表示本公司贊同或推薦此等第三方網站,或此等第三方網站上可取得的資訊、產品、廣告或其他資料。

16.1.2 當你存取第三方網站時,你需自行承擔風險。你在此聲明並保證,你已閱讀與您使用服務有關的任何第三方網站的所有可適用政策,且同意受此等政策約束,除了你在本《使用條款》下的義務,你也會遵守第三方網站的所有可適用政策。

16.1.3 對於第三方網站的內容、正確性、隱私政策或實務,以及第三方網站上表達的意見,myFamiGo並無任何控制權,且不需負任何責任。此外,myFamiGo不會,也無法監督、證實、審查或編輯任何第三方網站的內容。若你使用myFamiGo的服務,即表示你同意免除myFamiGo對於因你使用任何第三方網站而產生的任何及所有責任。

16.1.4 若你透過myFamiGo的服務而與任何組織及/或個人有所互動(包括但不限於其他業者),包括產生商品或服務的付款和運送,以及與此等交易有關的任何其他條款、條件、保證或聲明,皆為你與此等組織及/或個人之間的關係,與本公司無涉。

16.1.5 你在與任何此等第三方從事任何線上或離線的交易之前,應進行你認為需要或適當的調查。

16.2 myFamiGo的責任

16.2.1 你同意myFamiGo不需為此等交易產生的任何損失或損害負責。若該網站的參與者之間或使用者與任何第三方之間發生爭議,你了解且同意myFamiGo無義務被牽涉其中。若你與其中一個或多個其他使用者或第三方發生爭議,你在此對myFamiGo、其控股公司、子公司、高階主管、董事、員工、代理人及權利繼承人免除因此等爭議而產生或相關的任何種類或性質之主張、要求及損害(實際及衍生)、已知或未知、疑似或意料外、已揭露或未揭露的主張、要求及損害。

17. 付款

17.1 為確保在爭議管理、退款、訂單取消(如適用)以及客戶服務方面提供全面的營運支援,以下myFamiGo實體應對下列貨幣進行的交易負責:
– 所有貨幣付款的交易:Myfamigo Group Limited

18. 終止

18.1 由myFamiGo終止

18.1.1 只要你使用myFamiGo平台或服務,本《使用條款》即具有完全效力。myFamiGo得隨時基於任何理由,且無須提出任何警告,即終止或暫停你存取服務的權利或您的會員資格,與你會員資格有關的所有資訊將因此喪失或銷毀。若你違反本《使用條款》的任何條款或條件,myFamiGo也將立即終止或暫停任何及所有對你提供的服務,以及你存取myFamiGo平台的權利,且myFamiGo無須發出任何事前通知,亦無須負任何責任。

18.2 終止效力

18.2.1 在你的帳戶被終止時,你使用服務、存取myFamiGo平台及任何內容的權利將立即停止,但本《使用條款》中的任何規定如根據其性質,即使你的帳戶被終止後應持續生效,應於終止後存續,包括但不限於所有權規定、免保證聲明及責任限制。

18.2.2 如本《使用條款》因你違反規定而終止,myFamiGo有權取消你於終止前已購買且尚未使用的憑證,而無需對你退款或負任何責任。

19. 護照、簽證、文件、執照與保險

18.1 你的責任

19.1.1 不論國籍和目的地為何,所有旅客應自行向其將造訪的國家之領事館詢問現行有效的入境規定。

19.1.2 由於簽證及健檢的規定可能臨時變更,且無任何通知,我們建議你於旅遊前,向適當的領事館詢問健檢與簽證的相關規定。

19.1.3 你認同部份營運者可能會要求你遵守當地政策,以及提供所文件及/或執照,作為使用及/或參與其提供服務之先決條件。

19.1.4 我們強烈建議你於出發旅遊前購買綜合旅遊保險。

20. 準據法

20.1 本《使用條款》應由香港特別行政區的法律來規範,你同意接受香港特別行政區法院的非專屬管轄權。

21. . 其他規定

21.1 可分割性

21.1.1 如本《使用條款》的任何規定被認為無法施行或無效,該規定應在必要的最低程度內受限制或刪除,使本《使用條款》仍具有完全之效力且可施行。

21.2 轉讓

21.2.1 除非獲得myFamiGo的事前書面同意,否則你不得轉讓、移轉或轉授權本《使用條款》,但myFamiGo或會轉移、轉讓或委託本《使用條款》及其權利與義務,而無需獲得你的同意。

21.3 本《使用條款》的條款及細則皆以英文編寫而成,任何其他語言的翻譯版本僅供參考。如任何翻譯版本與英文原文相異,一切皆以英文版本為準。

21.4 Myfamigo Group Limited乃一間根據香港特別行政區法例成立之有限責任公司。

22. 聯絡

22.1 如欲報告任何違反本《使用條款》之情況,或提出有關本《使用條款》或服務的疑問,請透過電子郵件(info@myfamigo.com)聯絡我們。

最近更新: 2021年1月25日

Terms & Conditions

1. Your Agreement

1.1 This website www.myFamiGo.com and/or the myFamiGo App (together, ‘myFamiGo Platform’) is operated by myFamiGo Group Limited, a Hong Kong incorporated company. Please read these terms of use (“this Terms of Use”) carefully before using the myFamiGo Platform and the services offered by myFamiGo Group Limited, its affiliated companies (together, “myFamiGo”) or the third-party operators (the “Operator”) through the myFamiGo Platform (the “Services”). “You” and “your” when used in this Terms of Use includes (1) any person who accesses the myFamiGo Platform and (2) persons for whom you make a purchase of the Services.

2. Change of Terms of Use

2.1 myFamiGo’s Modifications

2.1.1 myFamiGo reserves the right, at its sole discretion, to change or modify any part of this Terms of Use at any time without prior notice. You should visit this page periodically to review the current Terms of Use to which you are bound. If myFamiGo changes or modifies this Terms of Use, myFamiGo will post the changes to or modifications of this Terms of Use on this page and will indicate at the bottom of this page the date on which this Terms of Use was last revised.

2.1.2 Your continued use of the myFamiGo Platform after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access the myFamiGo Platform and/or the Services. It is your responsibility to regularly check the myFamiGo Platform to ascertain if there are any changes to this Terms of Use and to review such changes.

2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by myFamiGo from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms of Use.

3. Access and Use of the Services

3.1 Ownership of Content

3.1.1 This myFamiGo Platform, the domain name (www.myFamiGo.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by myFamiGo in connection therewith are owned and operated by myFamiGo.

3.2 Provision and Accessibility of Services

3.2.1 Subject to this Terms of Use, myFamiGo may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on the myFamiGo Platform. The Services that have been selected by you on the myFamiGo Platform are solely for your own use, and not for the use or benefit of any third party. The term “Services” includes but is not limited to the use of the myFamiGo Platform, any Services offered by myFamiGo by itself or on behalf of the Operators on the myFamiGo Platform. myFamiGo may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content. myFamiGo may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.

3.2.2 myFamiGo does not guarantee that the Services will always be available or uninterrupted. myFamiGo will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services, and that they comply with them.

3.2.3 If you link to the myFamiGo Platform, myFamiGo may revoke your rights to so link at any time, at myFamiGo’s sole discretion. myFamiGo reserves the right to require prior written consent before linking to the myFamiGo Platform.

4. myFamiGo Platform and Content

4.1 Use of the Content

4.1.1 All materials displayed or performed on the myFamiGo Platform including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio, and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This myFamiGo Platform and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms of Use.

4.1.2 If myFamiGo agrees to grant you access to the myFamiGo Platform and/or the Content, such access shall be a non-exclusive, non-transferable, and limited license to access the myFamiGo Platform in accordance with this Terms and Use. myFamiGo may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance, or functionality of any part or all of the Content from the myFamiGo Platform.

4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the myFamiGo Platform and the Content accessed through the myFamiGo Platform, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the myFamiGo Platform or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.

4.2 myFamiGo’s Liability for the myFamiGo Platform and Content

4.2.1 myFamiGo cannot guarantee the identity of any other users with whom you may interact with in the course of using the myFamiGo Platform. myFamiGo cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using the myFamiGo Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

4.2.2 Under no circumstances will myFamiGo be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the myFamiGo Platform.

4.3 Sort Order

4.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, Services’ popularity, Services’ reviews or other criteria. We continually optimize the myFamiGo Platform to provide you the best experience and may test different default sort order algorithms from time to time.

5. Intellectual Property Rights

5.1 Intellectual Property

5.1.1 All intellectual property rights subsisting in respect of the myFamiGo Platform belong to myFamiGo or have been licensed to myFamiGo for use on the myFamiGo Platform. This myFamiGo Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the myFamiGo Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on the myFamiGo Platform or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from myFamiGo or from the copyright holder identified in such Contents copyright notice.

6. User Submissions

6.1 Uploading of Information

6.1.1 1 In the course of accessing the myFamiGo Platform or using the Services, you may provide information which may be used by myFamiGo and/or the Operators in connection with the Services and which may be visible to other users of the myFamiGo Platform. You understand that by posting information or content on the myFamiGo Platform or otherwise providing content, materials or information to myFamiGo and/or the Operators in connection with the Services (“User Submissions”): (a) You hereby grant to myFamiGo and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating the myFamiGo Platform and myFamiGo’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels; (b) You agree and authorize myFamiGo to use your personal data in accordance with the Privacy Policy in effect from time to time; (c) You hereby grant each user of the myFamiGo Platform a non-exclusive license to access your User Submissions through the myFamiGo Platform, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the myFamiGo Platform and under this Terms of Use; (d) You acknowledge and agree that myFamiGo retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to myFamiGo does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing; (e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and (f) That all the User Submissions publicly posted or privately transmitted through the myFamiGo Platform is the sole responsibility of you and that myFamiGo will not be liable for any errors or omissions in any content.

7. Users Representations, Warranties and Undertakings

7.1 Use of the myFamiGo Platform and the Services

7.1.1 You represent, warrant, and undertake to myFamiGo that you will not provide any User Submissions or otherwise use the myFamiGo Platform or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity, or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without myFamiGo’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of myFamiGo; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.

7.2 Removal of User Submissions

7.2.1 myFamiGo reserves the right to remove any User Submissions from this myFamiGo Platform at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if myFamiGo is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.

7.3 Responsibility for User Submissions

7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the myFamiGo Platform.

7.3.2 You acknowledge and agree that you shall be solely responsible for your own User Submissions and the consequences of posting or publishing all of your User Submissions on the myFamiGo Platform. You represent, warrant and undertake to myFamiGo that: (a) You own or have the necessary rights, licenses, consents, releases and/or permissions to use and authorize myFamiGo to use all copyright, trademark or other proprietary or intellectual property rights in and to any User Submission to enable inclusion and use thereof as contemplated by the myFamiGo Platform and this Terms of Use; and (b) Neither the User Submissions nor your posting, uploading, publication, submission or transmittal of the User Submission or myFamiGo’s use of the User Submissions, or any portion thereof, on or through the myFamiGo Platform and/or the Services will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, rule or regulation.

7.3.3 You are responsible for all of your activity in connection with using the myFamiGo Platform and/or the Services. You further represent, warrant and undertake to myFamiGo that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use the myFamiGo Platform and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via the myFamiGo Platform; (c) use the myFamiGo Platform for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the myFamiGo Platform; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run maillist, listserv, or any other form of auto-responder, or “spam” on the myFamiGo Platform, or any processes that run or are activated while you are not logged on to the myFamiGo Platform, or that otherwise interfere with the proper working of or place an unreasonable load on the myFamiGo Platform’s infrastructure; or (g) Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the myFamiGo Platform; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of myFamiGo Platform.

7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using the myFamiGo Platform and/or the Services.

8. Registration and Security

8.1 Opening of the myFamiGo Account

8.1.1 In the course of using the Services, you may be required to open and maintain an account with myFamiGo (“myFamiGo Account”).

8.2 Provision of Personal Information

8.2.1 As a condition to using some aspects of the Services, you may be required to register with myFamiGo and select a password and user name (“myFamiGo User ID”). If you are accessing the Services through a Third Party Website or service, myFamiGo may require that your myFamiGo User ID be the same as your user name for such Third Party Website or service.

8.2.2 You shall provide myFamiGo with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your myFamiGo Account.

8.2.3 You represent that you shall not: (a) Select or use as a myFamiGo User ID a name of another person with the intent to impersonate that person; or (b) Use as a myFamiGo User ID a name subject to any rights of a person other than you without appropriate authorization.

8.2.4 myFamiGo reserves the right to refuse registration of or to cancel a myFamiGo Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.

9. Reviews – Further correspondence – Rights to User Content

9.1 By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the myFamiGo platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account may be awarded myFamiGo credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of myFamiGo credits. myFamiGo further reserves the right to deduct any credits directly from your myFamiGo account without prior notice.

9.2 By posting a review, you grant myFamiGo the full, perpetual, free, transferable and irrevocable rights to all submitted user content. myFamiGo reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.

9.3 You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that:

9.3.1 you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;

9.3.2 such content is accurate and not misleading; and

9.3.3 use and posting or other transmission of such content does not violate the Terms of Use or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity.

9.4 Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.

9.5 You further grant myFamiGo the right to pursue at law any person or entity that violates your or myFamiGo’s rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.

9.6 Content submitted by users will be considered non-confidential and myFamiGo is under no obligation to treat such content as proprietary information. Without limiting the foregoing, myFamiGo reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. myFamiGo is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to myFamiGo. myFamiGo shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Terms of Use on the Platform for more details.

10. Booking Confirmation, Tickets, Vouchers, Fees and Payment

10.1 Booking Confirmation

10.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the myFamiGo Platform is solely for reference only. The actual time required for confirmation may vary.

10.2 Purchase and Use of the Vouchers

10.2.1 Through the myFamiGo Platform, you may purchase vouchers from myFamiGo for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.

10.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

10.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither myFamiGo nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.

10.3 Terms of the Vouchers

10.3.1 The Terms of Use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the myFamiGo Platform.

10.3.2 Vouchers are admission tickets to one-time events (‘Events’): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.

10.4 Cancelation of Vouchers

10.4.1 You may cancel your Voucher by contacting myFamiGo customer service within the cancelation period, as stated at the time of purchase on the myFamiGo Platform. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.

10.4.2 The Operator, not myFamiGo, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.

10.4.3 Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the myFamiGo Platform at the time prior to purchase.

10.4.4 If an Event which you have purchased a Voucher for is canceled by the Operator, myFamiGo will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.

10.5 Required Assistance

10.5.1 If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact myFamiGo at info@myFamiGo.com, and myFamiGo will try to liaise with the Operator for an appropriate remedy.

10.6 Additional Charges

10.6.1 myFamiGo reserves the right to require payment of fees or charges for any Services offered by myFamiGo. You shall pay all applicable fees or charges, as described on the myFamiGo Platform in connection with such Services selected by you.

10.7 Modifications to Charges

10.7.1 myFamiGo reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the myFamiGo Platform. Your use, or continued use, of the Services offered by myFamiGo following such notification constitutes your acceptance of any new or revised fees or charges.

10.8 myFamiGo’s Rights and Obligations

10.8.1 myFamiGo reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at myFamiGo’s sole discretion.

10.8.2 myFamiGo intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.

10.8.3 Whilst the Operators are required to provide myFamiGo with accurate and updated prices of the Services on the myFamiGo Platform, myFamiGo cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.

10.9 The above terms and conditions & return policies are appliable to all myFamiGo users worldwide.

11. Discounts

11.1 myFamiGo Coupons

11.1.1 myFamiGo Coupons are coupons with a one-time use and will not be returned if used that will be sent to your designated email address or applied directly to your myFamiGo Account, which may be used in exchange for discounts of future bookings on the myFamiGo Booking Platform. For the avoidance of doubt, once you have used the myFamiGo Coupons on the myFamiGo Booking Platform, such myFamiGo Coupons will not be returned or refunded under any circumstances.

11.1.2 myFamiGo Credits may be attained through the following means: (a) You may receive myFamiGo Coupons through the myFamiGo Referral Program, as further elaborated on in Clause 11; or (b) You may receive myFamiGo Coupons by other authorized means as determined at myFamiGo’s sole discretion.

11.2 Abuse of Discounts

11.2.1 In the event where it has come to myFamiGo’s attention that the myFamiGo Credits or myFamiGo Coupons were earned in a fraudulent manner, in a manner that violates this Terms of Use or in a manner otherwise not intended by myFamiGo, myFamiGo reserves the right to the following: (a) Termination of your myFamiGo Account with immediate effect; or (b) Cancelation of all myFamiGo Credits or myFamiGo Coupons as previously accrued; or (c) Refusal of the provision of the Services to you; or (d) Any other measures as deemed appropriate by myFamiGo at its sole discretion.

12. myFamiGo Referral Program

12.1 The Program

12.1.1 On certain myFamiGo Sites, myFamiGo may offer members the chance to earn myFamiGo Coupons, when they invite friends to become members of a myFamiGo Site and those friends make a confirmed booking through an authorized myFamiGo invitation channel (“myFamiGo Authorized Channel”) (e.g. an invitation sent through the myFamiGo Platform, Facebook or another social media channel as supported by myFamiGo).

12.2 Terms

12.2.1 You may only earn myFamiGo Coupons via myFamiGo’s authorized member invite mechanisms. Referrals outside of myFamiGo Authorized Channel will not result in any myFamiGo Coupons. You understand that myFamiGo Coupons are not transferable, may not be auctioned, bartered or sold, and may not be pooled with other members.

12.2.2 You will only receive myFamiGo Coupons for the first confirmed booking made by a friend who makes his or her first booking on the myFamiGo Sites and subsequently completes his or her first booking as a result of an invite from you via a myFamiGo Authorized Channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive myFamiGo Coupons, and myFamiGo will have no liability to you for your friend’s failure to follow directions.

12.2.3 You agree that having multiple myFamiGo Accounts is a violation of this Terms of Use and that sending invites to alternate email addresses or accounts or otherwise attempting to circumvent the myFamiGo Referral Program system may, without limiting any of myFamiGo’s other rights or remedies, result in forfeiture of your membership and all myFamiGo Coupons in your myFamiGo Account.

12.2.4 You must not conduct your own promotion in connection with the myFamiGo Referral Program. You may not engage in any promotional, marketing, or other advertising activities on behalf of myFamiGo, including the use of any trademarks of myFamiGo.

12.2.5 myFamiGo reserves the right to void referrals and myFamiGo Coupons earned if it is suspected that the referrals or myFamiGo Coupons were earned in a fraudulent manner, in a manner that violates this Terms of Use or in a manner otherwise not intended by myFamiGo.

12.2.6 myFamiGo Coupons will be emailed to your designated email address within 24 hours of one of your qualifying invitees completing his or her confirmed booking on the myFamiGo Platform.

12.2.7 myFamiGo reserves the right to modify the values and rewards of the myFamiGo Referral Program based on each user’s activity.

12.2.8 myFamiGo Referral Program is void where prohibited by law. myFamiGo reserves the right to modify or terminate the myFamiGo Referral Program at any time. Should there be any tax liability for the accumulation and/or use of myFamiGo Coupons, such taxes are the sole responsibility of the participant. You understand that your myFamiGo Account may not accurately reflect the myFamiGo Coupons you have actually earned. myFamiGo will have no liability for any errors displayed in your myFamiGo Account.

13. Privacy Policy

13.1 For myFamiGo’s policy relating to its use of your personal data, please review myFamiGo’s current Privacy Policy, which is hereby incorporated by reference to this Terms of Use. Your acceptance of this Terms of Use constitutes your acceptance and agreement to be bound by our Privacy Policy.

14. Indemnity

14.1 myFamiGo’s Indemnification

14.1.1 You will indemnify and hold myFamiGo, our holding companies, subsidiaries, affiliates, officers, directors and employees harmless from, including but not limited to all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising out of your access to the myFamiGo Platform, use of the myFamiGo Platform, your violation of this Terms of Use, or the infringement of any intellectual property or other right of any person or entity by you or any third party using your myFamiGo User ID.

14.1.2 myFamiGo may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of myFamiGo without myFamiGo’s prior written approval. myFamiGo reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.

15. Disclaimers and Limitation of Liability

15.1 Parties’ Relationship

15.1.1 myFamiGo has no special relationship with or fiduciary duty to you for accessing and using the myFamiGo Platform and the Content. You acknowledge that myFamiGo has no control over, and no duty to take any action regarding: (a) Which users gain access to this myFamiGo Platform; (b) What content you access via the myFamiGo Platform; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.

15.2 Services and Comments

15.2.1 You acknowledge and agree that the Operators may offer the Services on the myFamiGo Platform, and that suggestions or recommendations may be given by the Operators or Users of the myFamiGo Platform. myFamiGo makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through the myFamiGo Platform.

15.3 Exemption of Liability

15.3.1 In no event will myFamiGo, the myFamiGo Platform, or any of myFamiGo’s holding companies, subsidiaries, affiliates, officers, directors and/or employees be liable for any loss of profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from: (a) This myFamiGo Platform; or (b) This Terms of Use; or (c) Any breach of this Terms of Use by you or a third party; or (d) Use of the myFamiGo Platform, tools or Services we provide related to the business we operate on the myFamiGo Platform by you or any third party; or (e) Any actual or attempted communication or transaction between users, in each case, even if we have been advised of the possibility of such damages.

15.3.2 These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.

15.3.3 This myFamiGo Platform, including all content, software, functions, materials, and information made available on or accessed through the myFamiGo Platform, is provided on an “as is” basis. To the fullest extent permissible by applicable law, myFamiGo makes no representations or warranties of any kind, either express or implied, including but not limited to the content on the myFamiGo Platform or the materials, information, and functions made accessible through the myFamiGo Platform, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the myFamiGo Platform, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.

15.3.4 You acknowledge and agree that any transmission to and from the myFamiGo Platform is not confidential and your communications may be read or intercepted by others. You further acknowledge and agree that by submitting communications to myFamiGo and by posting information on the myFamiGo Platform, including tours and/or activities, no confidential, fiduciary, contractually implied or other relationship is created between you and myFamiGo other than pursuant to this Terms of Use.

15.3.5 You acknowledge and agree that you will not hold or seek to hold myFamiGo responsible for the content provided by any Operator or third party and you further acknowledge and agree that myFamiGo is not a party to any transaction in relation to the Services provided by any Operator or third party. myFamiGo has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on the myFamiGo Platform.

15.4 Remedies

15.4.1 If you are dissatisfied with the myFamiGo Platform, do not agree with any part of this Terms of Use, or have any other dispute or claim with or against myFamiGo or another user of the myFamiGo Platform with respect to this Terms of Use or this myFamiGo Platform, your sole and exclusive remedy against myFamiGo is to discontinue use of the myFamiGo Platform.

15.4.2 In any event, to the fullest extent permissible by the applicable law, myFamiGo’s liability, and the liability of any member of myFamiGo, to you or any third party in any circumstance arising out of or in connection with the myFamiGo Platform is limited to the greater of: (a) The amount of fees you paid to myFamiGo in the twelve months prior to the action giving rise to liability; or (b) Hong Kong Dollars 500.00 in the aggregate for all claims.

16. Interaction with Third Parties

16.1 Links to Third Party Websites

16.1.1 This myFamiGo Platform may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by myFamiGo, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by myFamiGo of such Third Party Websites or the information, products, advertising, or other materials available on those Third Party Websites.

16.1.2 When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Terms of Use.

16.1.3 myFamiGo has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, myFamiGo will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold myFamiGo harmless from any and all liability arising from your use of any Third Party Website.

16.1.4 Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.

16.1.5 You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

16.2 myFamiGo’s Responsibility

16.2.1 1 You agree that myFamiGo shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that myFamiGo is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release myFamiGo, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.

17. Payment

17.1 In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following myFamiGo entities shall be responsible for transactions conducted in the following currencies:
– in respect of all transactions, myFamiGo Group Limited

18. Termination

18.1 Termination by myFamiGo

18.1.1 This Terms of Use shall remain in full force and effect while you use myFamiGo Platforms or the Services. myFamiGo may terminate or suspend your access to the Services or your membership at any time, for any reason, and without notice, which may result in the forfeiture and destruction of all information associated with your membership. myFamiGo may also terminate or suspend any and all Services and access to the myFamiGo Platform immediately, without prior notice or liability, if you breach any of the terms or conditions of this Terms of Use.

18.2 Effects of Termination

18.2.1 Upon termination of your myFamiGo Account, your right to use the Services, access the myFamiGo Platform, and any Content will immediately cease. All provisions of this Terms of Use which, by their nature, should survive termination, shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

18.2.2 If this Terms of Use is terminated as a result of your breach, myFamiGo reserves the right to cancel any outstanding Vouchers you may have purchased prior to said termination, without refund or liability to you.

19. Passports, Visas, Documents, Licenses & Insurances

18.1 Your Responsibilities

19.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

19.1.2 As visa and health requirements are subject to changes without notice, myFamiGo recommends that you verify health and visa requirements with the appropriate consulate prior to departure.

19.1.3 You acknowledge that some Operators may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.

19.1.4 myFamiGo strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.

20. Governing Law

20.1 This Terms of Use shall be governed by the laws of Hong Kong Special Administrative Region of the Peoples Republic of China. You agree to submit to the non-exclusive jurisdiction of the Hong Kong court.

21. Miscellaneous

  • Severability

21.1.1 If any provision of this Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Terms of Use shall otherwise remain in full force and effect and enforceable.

21.2 Assignment

21.2.1 This Terms of Use is not assignable, transferable, or sub-licensable by you except with myFamiGo’s prior written consent. myFamiGo may transfer, assign or delegate this Terms of Use and its rights and obligations without prior notice to you.

21.3 The Terms of Use have been drafted and shall be construed, in the English language. Any translation of the Terms of Use is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms of Use shall always prevail.

22. Contact

22.1 Please contact myFamiGo at info@myFamiGo.com to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.

Last updated on: January 25, 2021